Payment & Tax

Thanks for choosing hovsco ebike, we appreciate your decision to proceed with the payment. To make the payments at our online store safe and secure enough, we have adopted the lastest payment encryption technology. At the same time, our website has applied the SSL(encryption link) to avoid any information leakage.

For more questions, please contact our dedicated customer support team, email: support-us@hovsco.com; Call: +1 (909) 990-8695 / +1 (909) 331-1278 (9:00am - 5:30pm PST Monday to Friday) .

Rest assured that we will prioritize your inquiries and work diligently to provide you with the necessary clarification and resolution as quickly as possible. Note: Sales tax will be collected on all orders and will include state and municipal taxes as applicable.

Kindly note that if you pay by credit card, your payment could somehow be denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined.

Here are solutions for you in such a situation:

1. If you have a PayPal account, please use it to pay.

2. If you don't have a PayPal account, select PayPal still at the checkout page & click complete order. Afterward, you'll be directed to a page with options for PayPal and Debit/Credit card payments (for the latter option, you don't need to register with PayPal).

3. Please switch to your other credit/debit cards.

As following steps:

Step 1. Select PayPal (even if you don't have a PayPal account)， then click “Pay With Paypal” button.

Step 2. Click on "Next".

Step 3. Fill in your credit/debit card info and complete your order.

How to place an order:

Step 1. Add your favorite product to cart.

Step 2: Fill in your address, contact information.

Step 3: Double check your address and contact information, continue to payment. (You can enter the discount code to apply the discount at the red circle).Note: If you got a code from YouTuber or another website, the discount code has a validity period, usually one month. If your coupon code does not work, it is most likely to be out of date or can't be combined with this item. Kindly please use the coupon within the period of time and compatible coupon for its use.

Step 4: Select the payment method, fill in your credit card info and click Pay now.

We work with the most popular banks and e-commerce payment experts. Currently, we support PayPal, Affirm, Klarna, Shoppay installment payment, shopify payments and credit/debit cards. Kindly check the below information to know more details:

Pay with PayPal

PayPal is a popular e-commerce digital payment around the world, and our online store supports this method of payment. You can now proceed with your payment easily, quickly, and securely with PayPal at our online store.

Pay with Affirm

Affirm provided a buy-now-pay-later financing option for you making purchases. You could choose Affirm as a payment option during the checkout process with different terms (e.g., 3, 6, 12, or 18 months).

Pay with Klarna

Klarna's "Pay Later" option allows you to make a purchase and defer payment. These plans allow you to pay for your purchases over several months.

Pay with Shoppay

Shoppay is a world's renowned installment payment expert, and to provide a great shopping experience, our online store now supports Shoppay installment payment. You can pay with interest-free payments, or monthly installments up to 24 months.

Pay with credit/debit card

Our online store in the US supports credit/debit card issued by American Express, Google Pay, Discover, Diners Club, Master Card, Venmo, and Visa. When you decide to pay with a credit/debit card, you need the following information to proceed with the secure payment: the name on the card, the card number, the month and year when the card expires, and the digital security code.

Please notice that Hovsco ebike does not save your credit/debit card number and personal information entered into the payment field when you proceed with a payment. For questions about the transactions on your bank card, please contact the bank that issued your credit/debit card.

If you have any confusion, feel free to contact us at support-us@hovsco.com

Company Name: HOVSCO INC

Headquarters: 1081 Grand Ave, Diamond Bar, CA 91765

Call: Or +1 (909) 990-8695 (9:00am - 5:30pm PDT)

Or +1 (909) 331-1278 (9:00am - 5:30pm PDT)

Our customer service team is available to assist you during business hours on weekdays (Monday to Friday).