Payment & Tax

Please note that every product in the Hovsco store incurs a certain amount of tax, we charge you the tax because our company needs to pay the U.S. government a tax on this product, which we will pay to the U.S. government.

In defense against possible credit card fraud, our system may somehow deny your credit card payment at the checkout. It's a good idea to notify your credit card company or bank ahead of time about the purchase so that it won't be declined.

Here are Four solutions for you in such a situation:

1. If you have a PayPal account, please use it to pay.

2. If you don't have a PayPal account, select PayPal still at the checkout page & click complete order. Afterward, you'll be directed to a page with options for PayPal and Debit/Credit card payments (for the latter option, you don't need to register with PayPal).

As following steps:

Step 1. Select PayPal (even if you don't have a PayPal account)

Step 2. Click on "Pay with Debit or Credit Card".

Step 3. Fill in your credit card info and complete your order.

If you have any cofunsion, feel free to contact us at support-us@hovsco.com

Company Name: HOVSCO INC

Headquarters: 1081 Grand Ave, Diamond Bar, CA 91765

Call: Or +1 (909) 990-8695 (9:00am - 5:30pm PDT)

Or +1 (909) 331-1278 (9:00am - 5:30pm PDT)

Our customer service team is available to assist you during business hours on weekdays (Monday to Friday).

great

great customer service - I placed an order and then changed my mind and they were happy to give me a refund. I am going to order from them once I figure out what I want for my son

I’m pleased

about 300 less than others with same equipment. I’ve only put about 50 miles on it so far, but I’m pleased with it. It looks great. Was packaged very well for delivery. Easy to assemble, except for the fenders and derailleur guard which had no directions, and has a walking mode! The app worked fine for me, so they must have fixed that recently. I had no problem unlocking class 3 speed. I really like the torque sensor.

Excellent

I have 150 miles on my Hovalpha to date. Excellent product, only wish I had purchased the full suspension model.

HovAlpha

The HOVSCO HovAlpha has turned out to be a really fun well-built bike. For most of my riding I’ve had the peddle assist (PAS) set to one. With PAS set to one and using the top three gears I was able to get up most inclines with little extra effort. We have a half mile long 9% grade leading up to our house and this is only area where I kick up the PAS up to 5 and down shift. I could likely make it with a lower PAS setting, but the climb is on the return trip home. The fat tires and front shocks make is a comfortable bike to ride. Overall, the build quality, paint, mechanicals (gears, brakes etc.) are at or above what I would expect at this price point. My wife’s bike has a cadence sensor where the HovAlpha has a torque sensor. The torque sensor seems to have a more natural peddle “feel”.
Minor gripes are the rear light and the seat on long rides. The rear light runs off its own batteries and has to be turned on and off with a switch on the light itself. Another issue with the rear light is that it’s mounted on the seat post and it is blocked if you have anything on the rear rack. The seat isn’t bad, but I think I’m going to upgrade to something like a Cloud 9.

200 miles and still going strong

I love it! I've been going back and forth on buying one for a few years and my only regret is not getting one sooner. I also bought the HovCart for my wife and put child seats on the back of the bikes (4& 6 years old). We get so many compliments. I just wish we had nice weather so we can ride them all the time.

Let customers speak for us