SHIPPING POLICY
COSTS & DESTINATIONS
| Destinations | Cost | Time of Arrival | From |
| US(48 Lower States) | Free | 2-7 Business Days | US Warehouse |
Orders will be processed within 1-2 working days. Please note that we consider working days as Monday-Friday. Time of arrival includes order processing time and shipping time (1-5 working days).
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Note: In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions. Please note we do not ship to PO Boxes and we do not sell to or ship to NYC as of 9/16/2023.
ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on hovsco.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to support-us@hovsco.com. We will get back to you whithin 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
What if you receive a wrong product?
If you receive a damaged or defective product(s) or you see discrepancies in quantity or quality between the product(s) delivered and the specification thereof in the relevant order confirmation, please take clear pictures of the situation and contact our customer service within 3 days after the receipt of the product(s). We will conduct investigation and make every reasonable effort to assist you solve the problem.
What if the products get lost during the shipping?
In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigations and search that can take up to 15 days. Within this period, we retain the right to withhold a full refund. We will always update you on the progress and results of the investigation, upon which suitable and reasonable action can be taken.
We recommend purchasing "Route" insurance at cart, If the above situations occur, you can file a claim with ”Route“ insurance company and hassle-free obtain compensation.
In case of unforeseen circumstances
In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, unforeseen production delays, delays caused by third-party suppliers, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. If a timely delivery does not take place, an alternative delivery date will be given. Special circumstances such as a high volume of orders, new product releases, or restock days may also lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
No Responsibility for Loss, Theft, or Damage.
Please note we are not responsible for any lost, stolen, or damaged items due to the actions of DHL or any other parcel service.
Hovsco Supported Local Pickup Service Providers:
We support free local pickup for online orders at hovsco.com and offer assembly and maintenance services, which means you can directly make a purchase from hovsco.com and pick up your packages at those places for free.
West Palm Bikes
400 Village Blvd STE A, West Palm Beach, FL 33409 Phone: 561-565-5845
Broken Spoke Bicycle
7700 Willow Chase Blvd C-28 Houston, TX 77070 Phone: (713) 277-4780
Oak Cliff Bike Synergy
1300 S Polk St #152, Dallas, TX 75224 Phone: (469) 456-1136
Westside Bike Shop
1428 W Commerce St, San Antonio, TX 78207 Phone: (210) 815-7614
JJ Bicycles llc
640 N Stone Ave Tucson, AZ 85705 Phone: (520) 882-8858
High-Level Ebikes
640 N Stone Ave Tucson, AZ 85705 Phone: (520) 261-1712
Lake Havasu Bike & Fitness
151 Swanson Av unit AB Lake Havasu City, AZ 8640 Phone: (928) 453-9777
Gila Hike and Bike
103 E College Ave Silver City NM 88061 Phone: (575) 388-3222
The Bike Works
914 N Pope St, Silver City, NM 88061 Phone: (575) 388-1444
505 Cycles
4301 E Main St, Farmington, NM 87402 Phone: (505) 326-0429
Armored Bike Worx
1104 E Cambridge Cir, Layton, UT 84040 Phone: (801) 214-4560
Kanab Ebikes
11 W Center St, Kanab, UT 84741 Phone: (435) 644-5827
Charged Cycles
418 N 175 E suite 120, Logan, UT 84321 Phone: (435) 265-6704
Jaxn Motorsports & Ebikes
890 Robinson Dr STE H, North Salt Lake, UT 84054 Phone:(801) 797-9276
St. George Ebikes
491 N Bluff St Suite 102, St. George, UT 84770 Phone: (435) 522-3035
Cedar Cycle
38 E 200 S #3335, Cedar City, UT 84720 Phone: (435) 586-5210
These are just our local pickup locations (you need to purchase from hovsco.com and pick up the package locally). If you're looking for dealers, please visit this page: Dealer Map
If you have any cofunsion, feel free to contact us at support-us@hovsco.com
Company Name: HOVSCO INC
Headquarters: 1081 Grand Ave, Diamond Bar, CA 91765
Call: Or +1 (909) 990-8695 (9:00am - 5:30pm PDT)
Or +1 (909) 331-1278 (9:00am - 5:30pm PDT)
Our customer service team is available to assist you during business hours on weekdays (Monday to Friday).