Yes, Hovsco has partnered with tons of bikes shops and dealers for offering test ride, local pick up and ebike maintainence services. How to Find a dealer near you: Click here:https:www.hovsco.com/pages/test-ride

Under normal circumstances, it can be delivered within 2-7 working days (except for remote areas).

Generally use UPS or FedEx, if you have other designated carriers, you can contact us.

No, we are free of shipping in the US.

Sales tax will be collected on all orders and will include state and municipal taxes as applicable.

Yes,you can see the detailed order summary in the checkout page. If you see the billing is more than the selling price, pls check: 1,if you selected the route package protection service(if you don't need it, you can cancel this service, 2 the sales taxs also will be automatically caculated based on your local policy.

After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to view the logistics information. If you cannot receive the email, please contact us as soon as possible and we will track the logistics information for you.

In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions. Please note we do not ship to PO Boxes.

If you haven’t opened the package or used the E-blike. you may reject the package and 8% of the ebike cost will be charged as a cancellation fee. Please check the return and refund policy here.

HOVSCO e-bikes can be assembled in 45–60 minutes.

Yes. With a lock and key, that is possible. Unlock the battery and take it on the go. Charge it in the office or at home.

Yes, our ebikes are IP4 waterproof. You can ride our HOVSCO bikes in the rain or through a puddle. Do take note that we do not recommend riding during heavy rain due to safety reasons. Also, do not use high-pressured jets to clean the bike. This is to avoid damaging the electrical components.

Yes, a throttle is included and installed.

There are four riding modes：
Pedal Assist Mode： Use the display to adjust the assist level from 0-5 to meet your needs.
Thumb Throttle Mode: Use the thumb throttle to accelerate your bike freely.
Normal Mode: Set the assist level to 0 and pedal like a normal bike.
Walking Mode: Press and hold the minus button for three seconds to enter " walking mode", the ebike will travel at 4.83-6.44 km/h ( 3-4 MPH ) without pushing by man power, making it easy to be moved on challenging terrains (e.g. narrow trails and very steep hills).

You may charge the bike directly through the included power cable or remove the battery and take it home to charge.

Yes. As the bikes have been stored, it will be advisable to inflate to your desired hardness.

Yes. The package comes with the necessary tools to assemble the bike. It will be effortless and straightforward.