Under normal circumstances, it can be delivered within 5-7 working days (except for remote areas).

Generally use UPS or FedEx, if you have other designated carriers, you can contact us.

No, we are free of shipping in the US.

After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to view the logistics information. If you cannot receive the email, please contact us as soon as possible and we will track the logistics information for you.

In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions. Please note we do not ship to PO Boxes.

If you haven’t opened the package or used the E-blike. you may reject the package and 8% of the ebike cost will be charged as a cancellation fee. Please check the return and refund policy here.

Sales tax will be collected on all orders and will include state and municipal taxes as applicable.

HOVSCO e-bikes can be assembled in 45–60 minutes.

Yes. With a lock and key, that is possible. Unlock the battery and take it on the go. Charge it in the office or at home.

Yes, our ebikes are IP4 waterproof. You can ride our HOVSCO bikes in the rain or through a puddle. Do take note that we do not recommend riding during heavy rain due to safety reasons. Also, do not use high-pressured jets to clean the bike. This is to avoid damaging the electrical components.

Yes, a throttle is included and installed.

There are three riding modes： Non-assist, human mode electric assist mode, and pure electric mode.

You may charge the bike directly through the included power cable or remove the battery and take it home to charge.

Yes. As the bikes have been stored, it will be advisable to inflate to your desired hardness.

Yes. The package comes with the necessary tools to assemble the bike. It will be effortless and straightforward.